FREQUENTLY ASKED QUESTIONS
EVERYTHING YOU NEED TO KNOW BEFORE YOU FLY
IS THERE A WEIGHT LIMIT?
All aircraft have weight limitations. For us there are two different weight restrictions.
The 1st is a weight restriction based on the safety design of the seat. Our seats have a weight limit of 270 lbs.
The 2nd weight restriction is based on the lifting power of the helicopter. The total weight of all occupied passenger seats during a flight is 600 lbs.
This means that the weight restriction is both 270 lbs per seat and no more than 600 lbs combined weight of all passengers.
CAN I SIT IN THE FRONT SEAT?
Our helicopters have three seats for customers. One up front next to the pilot and two in the back.
Although we love to honour our customer requests when we are able, for safety reasons we need to follow strict weight and balance procedures. We weigh every customer at check in and the seating is assigned based on the weights of customers, the pilot, the helicopter and the amount of fuel on board.
But not to worry, every seat is a window seat and all seats offer incredible views.
IS THERE
AN AGE RESTRICTION?
Although helicopters are not extremely noisy for adults, the noise level can cause problems for extremely young children. Another point is that children under two (2) cannot wear a seat belt and have to be held by the parent. We do not feel that this provides the utmost in safety or comfort level and as a company policy we insist that passengers be over three (3) years of age. There is no upper age limit. In fact we have flown customers who have crossed the century mark in age – Every one of them loved it!
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All of our flights are by reservation only. We do this so that when you show up to fly, we will have a space for you in our flight schedule. Please see our Reservation Policy. If we have to cancel the flight for safety or weather, we will try to reschedule your flight to another day. If we cannot find another time because you are no longer in town then you will be refunded. If you cancel the flight or fail to show up for your flight, thereby depriving someone else of enjoying the helicopter tour at that time then you will be charged for the flight. The amount you are charged depends on when you cancel. Please see our reservation policy to find out more.
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Our City Tours are always flown with a high regard for safety and community awareness. For both reasons, we fly at 2,000 feet above sea level. This helps to keep our noise level down for the local residents, and as a side benefit provides you, our customers, with a great view of the city and its surrounds.
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We have four different flightseeing tours, City Tour 1, City Tour 2 and the private Romantic Jewel and the Romantic Interlude tour.
The City Tour 1 and the Romantic Jewel flights will get you into the sky for 6 to 8 minutes. Enough time to fill a roll of film with great shots of the downtown core of Toronto. Especially at 110 miles per hour and no traffic!
The City Tour 2, the Gold Romantic flight and The Romantic Interlude flights are both between 12 and 14 minutes in the air. This length of time is great for the helicopter and/or flightseeing obsessed.
Please check out the individual tour pages to find out more.
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As there is no place to store anything, no loose articles are permitted on board for the flight, only a camera or mobile phone. We provide lockers for you to store purses or small bags prior to boarding which you can lock up and keep the key with you until you return. This is for safety reasons, and is strictly enforced.
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For Safety and Regulatory reasons, every person who flies in a helicopter must wear a seat belt. This means that everyone takes up one seat regardless of age. Therefore adults and children are the same price. One seat one price.
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Because we operate our Heli-Tours out of an airport in downtown Toronto, certain security measures are in effect. One of these measures is that every passenger that flies with us must bring with them a valid photo I.D. This photo I.D. will have to be presented to airport security just prior to boarding. Anyone who is not able to show photo I.D. will not be able to fly but will still be charged the full seat price (it is like a last minute cancellation). Photo I.D. can be in the form of a passport, driver’s licence, health card, or student card. Children without a student card will not have to provide I.D. as long as they are with an adult who can vouch for them.
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The reason for our existence is to provide fun and enjoyable flightseeing trips over and around Toronto. We can only do this if we do everything in our power to ensure your flight is as safe as possible. We require at least 6 statute miles of visibility, a cloud base of at least 2,000 feet and no falling snow. Not only does this add to your safety, but it also helps to ensure that when you do fly with us, you will actually see far enough out the window to make it enjoyable. It is advisable to check in with our flight centre prior to arriving at the Airport to make sure that the weather is suitable and that we are flying.
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YES! Safety is our number one priority! We will never compromise on safety!
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We highly recommend it. Since we will be escorting you across a busy ramp on the way to the helicopter and the boarding process is fairly fast, we recommend that you refrain from taking pictures on the ramp until you are seated in the helicopter. The helicopter is an ideal photo platform for both video and still photography and is highly sought after by media and other professional photographers for this purpose.
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here are many great things to see in (or should I say over) Toronto, and the helicopter is the best way to see them.
You will see everything from the historical to the ultra modern. Old Fort York, Spadina House, Clairmont House, Casa Loma, University of Toronto, Royal Ontario Museum, the Eaton Centre, Old and New City Halls, Maple Leaf Gardens as well as the new home of the Maple Leafs, the Air Canada Centre, the Royal York, the Rogers Centre, and of course the CN Tower.
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Our helicopter can seat 3 passengers and 1 pilot at one time. There are 2 seats in the back and 1 seat up front with the pilot. Every seat is a window seat and every seat has a great view.
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Besides the weight and age restrictions mentioned above, you must have enough mobility to be able to step up big stairs with limited assistance! If not, we still may be able to take you flying but we should discuss your individual situation prior to booking to make sure you will get the most out of the flight.
We reserve the right to refuse anyone from flying with us if we feel that safety may be affected for whatever reason.